Help Center

Support

We're here to help you get the most out of your AI workforce. Reach us by email or browse the FAQ below.

Get in Touch

Choose the channel that matches your need.

Primary

Email Support

Send us a detailed description of your issue or question. We monitor this inbox daily and prioritize by plan tier.

support@acclivitylabs.ai →
Onboarding

Onboarding Call

New subscribers get a complimentary onboarding session to configure agents, connect your data, and train your team. Request yours after subscribing.

Schedule a call →
Billing

Azure Marketplace Billing

If you subscribed through Azure Marketplace, billing questions, seat adjustments, and cancellations are handled directly through the Azure portal under your subscription.

Azure Portal →

Response Times & SLA

Azure Marketplace subscribers: Billing changes, seat adjustments, and subscription cancellations are managed in the Azure portal. For technical support on Acclivity Labs features, use the email channel above.

Plan First Response Resolution Target Channels
Standard 24–48 business hours 5 business days Email
Professional 8 business hours 3 business days Email + priority queue
Enterprise Same business day Next business day Email + dedicated Slack channel + onboarding engineer

Send a Support Request

This will open your email client with a pre-filled message to support@acclivitylabs.ai.

Frequently Asked Questions

Quick answers to common questions about the platform.

How do I subscribe through Azure Marketplace?
Search for "Acclivity Labs" in the Azure Marketplace or go directly to marketplace.acclivitylabs.ai. Select your plan tier, complete checkout, and you'll receive an activation link within a few minutes. Billing is consolidated on your existing Azure invoice — no separate payment method needed. If you need a private offer or enterprise pricing, email support@acclivitylabs.ai before subscribing.
How does Entra ID Single Sign-On work?
Acclivity Labs integrates with your organization's Microsoft Entra ID (formerly Azure Active Directory) tenant. During onboarding, you grant admin consent for our registered application, which allows your users to sign in with their existing Microsoft credentials — no separate password required. Your Entra conditional access policies and MFA requirements apply automatically. Users outside your Entra tenant cannot access your workspace. If you need to federate with a non-Microsoft identity provider, contact us to discuss SAML configuration.
Is our data isolated from other customers?
Yes. Every customer organization has a fully isolated tenant: a dedicated database schema, separate agent memory stores, and logical network segmentation. Your data is never visible to other customers at the application layer. Agent outputs and processed documents stay within your tenant and are not used to train shared models or improve service for other organizations. For enterprise customers with stricter requirements, we can discuss dedicated infrastructure options.
How do I add or remove users from our workspace?
User access is controlled through your Microsoft Entra ID tenant — specifically through the enterprise application registered during onboarding. To grant access, assign the user to the Acclivity Labs application in Entra ID (under Enterprise Applications → Acclivity Labs → Users and Groups). To revoke access, remove the assignment or disable the user in Entra ID. Changes take effect on the user's next login. Your account admin can also manage role assignments (e.g., Viewer vs. Operator vs. Admin) within the Acclivity Labs platform settings panel.
How does billing work and how do I change my plan?
If you subscribed through Azure Marketplace, billing is handled entirely by Microsoft and appears on your existing Azure invoice. To upgrade, downgrade, or cancel, go to the Azure portal under Subscriptions → your Acclivity Labs subscription. Plan changes take effect at the start of your next billing cycle. If you're on a direct enterprise agreement, contact us at support@acclivitylabs.ai to adjust your contract. We do not store payment information directly.
What AI agents are included in the platform?
All plans include access to the full Acclivity Labs Agent Suite — a collection of purpose-built AI agents covering GTM operations, CRM automation, content creation, financial analysis, security monitoring, and executive intelligence. Standard plans include the core suite with usage limits; Professional and Enterprise plans unlock higher throughput, additional memory capacity, and access to specialized vertical agents. The complete agent catalog is listed on the Agent Stack page. New agents are added regularly and are available to all subscribers on supported plans without additional charge.